Now they are getting rattled, this is from the Daily Telegraph;
By Laura Donnelly and agencies2:00PM
BST 14 May 2013Comment Health officials have launched an investigation into the
advice line after a number of potentially serious incidents, including three deaths,
have been linked to the service.
Patients have complained about calls
going unanswered and poor advice being given, with frivolous calls being passed
on to ambulance services, while serious concerns did not receive a prompt
response.
Speaking at the National Institute
for Health and Care Excellence annual conference in Birmingham, Lord Howe, a
Health Minister admitted that in some parts of the country, the service “fell
down”.
He said concerns remained about the
way the 111 line is operating in the south west and south east coast. “There is
no use denying that the 111 service got off to a very disappointing start,” he
said.
“We are worried about services in the
south west and the south east coast but the rest of the country - we have got
90 per cent of the country covered by 111 - is experiencing a good, if not
excellent, service all the time. So we need to get this in proportion. “We are
not happy with those two particular areas and NHS England are gripping it."
“We have been very candid about where
NHS 111 fell down, we did not want to duck that.”
Sadly, but not surprisingly, the Minister isn’t reading this
Blog so he isn’t aware of the problems going on in the Midlands as well.
Actually the real problem is that what NHS England want to do
isn’t going to solve any problems even if it was working properly…
Neil Harris
(a don’t stop till you drop production)
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