Sunday, 15 December 2013

SERCO Busted.


The current mantra, constantly chanted, is that private enterprise is more efficient and better than services provided by the state sector.

As a result, newspapers and politicians who are all thinking about the potential profits they can make, are demanding more and more NHS services should be provided by profit making companies rather than ourselves (the state).

Whatever – we pay anyway; it’s just that if it’s a company we pay for the fat profits on top.

Remember SERCO? They are a massive multinational company who started by providing security services and now do anything and everything.

They are also fraudsters – their electronic tagging of people on bail or on community sentences turned out to be billing us for people in prison and the dead. The Police are currently investigating.

They also had a go at health services – failing to provide G.P. cover in Cornwall and getting exposed by Margaret Hodge in Parliament.

Meanwhile here is my award for the ‘2013 Bernie Madoff award for Creative Public Relations’ -

"The services we deliver in Cornwall and Braintree are no longer core to the future delivery of our healthcare strategy."

Here’s the article in full and well done to The Guardian for breaking the story in the first place;

.

  The Guardian                                                        

 Sean Farrell      

 

 The Guardian, Friday 13 December 2013 14.29 GMT     

 

Serco has agreed to the early termination of its contract for out-of-hours GP services in Cornwall after the company left the county short of doctors.

 

The embattled outsourcing company also said it would stop running Braintree hospital in Essex as it pulls out of managing GP services and large hospitals. It follows a review of Serco's healthcare operations.

 

On Thursday the company, along with G4S, was forced to hand over its electronic tagging contracts to rival Capita following fraud allegations over the way they charged the government.

 

Serco said the Cornwall and Braintree contracts and a loss-making agreement for community healthcare in Suffolk would cost it £17m in one-off charges.

 

The company said: "Serco has agreed with NHS Kernow to bring forward the end of its contract for GP out-of-hours services in Cornwall. Serco's operation of the contract to date has experienced some operational challenges."

 

A Guardian investigation revealed in May that Serco had falsified its performance data for the Cornwall contract when reporting to the local NHS trust so that it appeared to meet targets that it failed to achieve.

 

It had won the contract with a bid that undercut the local GP co-operative by £1.5m. Whistleblowers later raised the alarm over safety, highlighting an occasion when only one GP had been on duty for the county for the night.

 

The revelations triggered an inquiry by the parliamentary accounts committee. The committee said Serco's service was substandard and was highly critical of the company's treatment of whistleblowers.

 

Serco's UK boss, who appeared before the committee, left the company in November, a month after group chief executive Chris Hyman unexpectedly quit.

 

Problems in Cornwall added to the company's woes in the UK. In July the government accused it and rival outsourcer G4S of charging to electronically tag offenders who were in fact dead or in prison. The Cabinet Office has barred both companies from bidding for new state contracts while it reviews their operations, and has ordered them to clean up their businesses.

 

Serco said NHS Kernow would look for another company to provide an "integrated service" before the contract expires in May 2015. The company's agreement to run Braintree hospital will last until December next year.

 

Valerie Michie, managing director of Serco's healthcare business, said: "The services we deliver in Cornwall and Braintree are no longer core to the future delivery of our healthcare strategy."

A spokeswoman for NHS Kernow said there had been problems with Serco's service but that it had improved. Serco will continue to run community healthcare services in Suffolk, but the business has not produced the profits it had hoped for.

Neil Harris

(a don’t stop till you drop production)
Kernow is Cornish for Cornwall.

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