This article from BBC News is, as their medical correspondant
says “Truly shocking”.
Colchester General Hospital escaped ‘Special measures’ in the
Keogh review even though it had worrying death rates.
Union activists have been trying to get some things changed
without success but a whistleblower exposed the Trust to the Care Quality
Commission – they were altering cancer patients waiting times because there are
national targets that patients are seen within time limits or the trust gets
into trouble.
What does management do? It fixes the figures.
I’ve (up till now) opposed the police being called in – not this
time.
We’ve had ‘coding’ scandals, we have the scandal of Accident
and Emergency finding tricks to avoid triggering the 4 hour time limit by
keeping patients out side as long as possible or dumping patients in ward
corridors.
It’s all about fixing the figures not fixing the medical
problems.
This cost lives;
Nick
Triggle
BBC Health
correspondent
Colchester
General Hospital was tampering with records, inspectors say
News that a
hospital has been tampering with patient records to improve its waiting times
for cancer treatment, potentially putting patients at risk, is truly shocking.
The issue is
so serious that the police have been asked to investigate Colchester General
Hospital.
Such a
situation is unprecedented in the NHS - and as a result the temptation is to
dismiss it as a one-off that should be seen in isolation.
Unfortunately,
it would be complacent to do so.
What this
case demonstrates is the problem inspectors have in identifying some issues in
organisations as complex as hospitals.
The Care
Quality Commission did not find the dodgy records. It was told where to look.
During the
spring Colchester was subject to an inspection as part of the Keogh Review into
mortality rates.
The review
- launched after the Stafford Hospital public inquiry - investigated the 14
trusts with the highest death rates.
Problems
were identified, including with the ways complaints were handled, staffing
rates and leadership weaknesses, but not this.
The
concerns that were identified were not even considered important enough for
Colchester to be placed in special measures.
When the
results of the review were announced Colchester was one of only three trusts
that escaped the sanction.
But towards
the end of the Keogh process a whistleblower raised concerns about the
tampering of records.
This was
passed on to the CQC which carried out its own inspections in August and
September.
These led
to Tuesday's report that showed different information was being entered into
the hospital's system than was on the patients' notes so their cancer
performance data looked better than it was.
The trust
has now been placed in special measures and the management of the trust is
being reviewed.
But to make
matters worse, the trust had also carried out its own probe in early 2012 after
concerns were raised by admin staff in the cancer department.
It did not
identify serious problems, but the trust now accepts the issue was "not
properly investigated".
The fact
that concerns had been aired but not properly looked into has chilling echoes
of the Stafford Hospital scandal.
Christina
McAnea, head of health at Unison, whose members raised the alarm, says:
"They raised their concerns repeatedly and in emails to senior managers,
right up to the chief executive, but they were ignored."
Last week a
review of complaints by the Labour MP Ann Clywd said the culture of "delay
and denial" had to end.
The
Colchester case shows just how far the NHS has to go.
Neil Harris
(a don’t stop till you drop production)
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